VIDEO VISITATION


NEOCAP is pleased to offer Video Visitation as an additional way for residents to stay connected with family members, friends, and support systems. Video visits are conducted through Combined Public Communications (CPC) and can be completed from your computer, tablet, or smartphone.
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Step 1: Make Sure You Are Approved
Before you can participate in a video visit, you must be approved by both NEOCAP and CPC.

NEOCAP Approval
Residents are only permitted to participate in video visits with individuals who have been approved by the residents’ Treatment Team.

CPC Approval
Once approved by NEOCAP, you must create an account through CPC/InmateSales.

1.Visit www.inmatesales.com.
2.Create an account.
3.Upload a selfie (photo of yourself) and a photo of your driver's license or state-issued identification.
4.Submit your information for approval.
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Please allow up to 72 hours for approval. Requests are reviewed during normal business hours, Monday through Friday.

Step 2: Schedule a Visit
Once approved, you may schedule a video visit through your InmateSales account.
  • Select "New Purchase".
  • Choose "NEOCAP" for your facility.
  • Select "Remote Visit".
  • Enter your personal information.
  • Purchase minutes. Specify the number of minutes you want to purchase.
  • Schedule your visit.
  • It is your responsibility to coordinate availability with the resident before scheduling.
Need Help?
For technical assistance with your account, or payments, please contact Combined Public Communications (CPC) at Customer Service for Friends and Family directly at 866-340-7879.​

​We appreciate your support and look forward to helping residents maintain positive connections with family and loved ones while at NEOCAP.